Customer service and customer retention
Customer service plays a significant role in ensuring that your clients remain “your” clients. In a world filled with choices, you need to ensure that your business remains the first choice, as opposed to a competitor’s service offering. DJTM could assist by suggesting ways for improving customer service, which in turn ensures customer retention.
Customer retention is not the only benefit of great customer service, as happy customers are more than happy to refer you to more potential clients!
These targeted campaigns with a clear objective, attaining an immediate response from a prospect. Prospects are presented with a call to action that directs them toward your campaign goals. Examples of these types of campaigns are Internet marketing; content marketing; social media marketing; display ads; Email marketing; SMS marketing; Experiential marketing; and Direct mail.